No heat or low air flow : 

• Check the air filter to make sure it isn’t dirty and blocking airflow. Replace if necessary.
• Check for blocked return-air or supply-air grilles throughout your home. Ensure they are open and unobstructed.
• Check your thermostat for proper temperature. Is it set above room temperature?
• Is the thermostat set on HEAT and the fan set on AUTO?
• Check to make sure the furnace has power. Check electrical fuses and circuit breakers. Make sure furnace on/off switch is ON.

If problem still exists, call Home Protection Plus® immediately at 800.556.0011.

Not enough or no hot water : 

• If gas, check the manual gas shut-off valve to be sure it is open.
• If gas, check the pilot flame. It may have gone out. If not lit, follow the “Lighting” instructions in your manual. (Sometimes the instructions are also located above the gas control valve on the water heater.)
• The temperature adjustment dial may be set too low.
• It will take longer to heat water during cold winter months which may seem like less hot water.

Water is too hot : 

• The temperature adjustment dial may be set too high.

If problem still exists, call Home Protection Plus® immediately at 800.556.0011.

(Note: Window-mounted air conditioning units are not covered by Home Protection Plus®.) 

• Clean or replace furnace filters regularly, even during the cooling season.
• Keep outdoor unit clean. Gently hose off leaves, grass clippings etc., to allow for proper air flow.
• If "interruptible electric service” is used, check for interrupt before calling for service.  Look for a red light on the radio control box (mounted near the electric meter).

If problem still exists, call Home Protection Plus® immediately at 800.556.0011.

Your refrigerator will not operate or the lights do not work :

• Is the power supply cord firmly plugged into a live outlet?
• If no power, check your main fuse or breaker box to see if one has blown/tripped.
• Is the refrigerator control set to ON position?
• Is the temperature control set properly?
• Is a bulb burned out?

The motor seems to run too much :

• Are the condenser coils dirty? If so, vacuum off dust and dirt.
• Has the door been opened often? Have you added a large amount of food at one time? The motor naturally runs longer to cool the inside contents.
• Is the room hot? If so, the refrigerator has too work harder and run longer to compensate for the warmer temperature outside of it.

If problem still exists, call Home Protection Plus® immediately at 800.556.0011.

Range does not work at all :

• Make sure the range is plugged into a properly grounded outlet (120v polarized).
• If gas, is it properly connected to the gas supply?
• Has a household fuse or circuit breaker blown/tripped?

Oven does not work :

• Make sure you have set the electronic controls correctly.
• Did you set a delayed start time?
• If gas, make sure the main or regulator gas shutoff valve is in the ON position.
• If gas, and the burner fails to light, the ignitor may be broken. Call for service.
• Has a household fuse or circuit breaker blown/tripped?

Surface burners not working properly :

• If gas: If a burner fails to light, check that the control knob is set correctly. Make sure the control knob is turned to the Light position. You may have blown a fuse or tripped a circuit breaker.
• If electric: Make sure the burner grilles are properly set into their mounts.

If problem still exists, call Home Protection Plus® immediately at 800.556.0011.

Won’t fill : 

• Make sure washer is plugged in. Check to see if a fuse has blown or a circuit breaker has tripped.
• Make sure cycle is properly selected and started.
• Make sure both faucets are on fully.
• Straighten water hoses. Eliminate kinked hoses. lf there is a drain restriction, call for service.
• Hose filler screens may be plugged. Disconnect hoses and clean screens.

Won’t agitate, spin or drain : 

• Make sure cycle is properly selected and started.
• Close lid. With most washers, for your safety, washer will not agitate or spin unless the lid is closed.

Water leaks : 

• Make sure hose connections are tight at the faucets.
• Make sure end of drain hose is correctly inserted in and secured to the drain.

Water temperature incorrect : 

• Make sure temperature selector switch is properly set.
• Make sure hoses are connected to correct faucets and inlet connections.
• Check the water heater for desired water temperature or proper operation.

If problem still exists, call Home Protection Plus® immediately at 800.556.0011.

Does not run : 

• Make sure dryer is plugged in. Check to see if a fuse has blown or a circuit breaker has tripped.
• Opening the dryer door during operation stops the dryer. Close the door and press the Start button to restart the dryer.

Does not heat : 

• Make sure cycle is properly selected and started.
• Clean lint screen and be sure exhaust duct to outside is not blocked.
• Check temperature select button; make sure button is securely pushed in.

Doesn't dry clothes properly : 

• See tips for “Does not heat.”
• Be sure dryer is not overloaded with too much wet clothing.
• Make sure temperature selector and time cycle is properly set.
• Your exhaust duct may be too long, or have too many bends, and the dryer cannot properly expel air.
• Heavy garments may not have been separated from lightweight garments.
• Washer spin cycle may not be extracting water properly.

Noisy : 

• Check to see if there are any foreign objects such as coins, buttons, belts or hardware items which could cause the noise and damage clothes as well as the dryer. Remove immediately.

If problem still exists, call Home Protection Plus® immediately at 800.556.0011.

Won't fill : 

• Be sure the door is latched securely.
• Make sure the water is turned on.
• Check the controls are properly selected for a cycle.
• Check for a blown fuse or tripped circuit breaker.
• If accessible, make sure the power supply cord is firmly plugged into a live outlet.
• Make sure the inlet water hose is not kinked.

Won’t drain / water in tub bottom : 

• Check for food obstruction in the drain or food waste disposer.
• Check that the cycle is completed.
• In some dishwashers, it is normal that a small amount of water is added after the cycle’s last drain.

Noisy : 

• A water valve hiss during Fill is normal. Water circulation sounds are normal. A thumping sound may be a wash arm bumping into an item extending beyond the racks. Humming during Drain is normal. A snap noise may be the spring-loaded detergent cup lid hitting the door when opening; this is normal.
• Loud vibration may be an indication the dishwasher is not properly attached to (or coming loose from) the counter or place of installation.

Leaks : 

• Check the dishwasher is level.
• Using more detergent than recommended can cause excess suds and overflow.
• Be sure door is latched securely.
• Clean seal around door.

If problem still exists, call Home Protection Plus® immediately at 800.556.0011.

Oven will not turn on : 

• Check to make sure the oven has power. Make sure the oven is plugged in securely. Check electrical fuses and circuit breakers.

Oven will not start cooking : 

• The door may not be closed completely.
• Start button was not pressed after programming.
• Another program may already be entered. Press Stop/Reset to cancel the previous program.
• The Stop/Reset button may have been pressed. Program oven again.

The glass tray wobbles or makes noise : 

• The glass tray is not positioned properly on the rollers (if applicable) or there is food under the rollers. Take out the tray and rollers and clean with a damp cloth.

The display shows an error message (numbers and/or letters) : 

• This probably indicates a problem with the microwave generation system. Contact Home Protection Plus^® immediately.

If problem still exists, call Home Protection Plus^® immediately at 800.556.0011.

Your freezer will not operate or the lights do not work : 

• Is the power supply cord firmly plugged into a live outlet?
• If no power, check your main fuse or breaker box to see if one has blown/tripped.
• Is the freezer control set to ON position?
• Is the temperature control set properly?
• Is a bulb burned out?

The motor seems to run too much : 

• Are the condenser coils dirty? If so, vacuum off dust and dirt.
• Has the door been opened often? Have you added a large amount of food at one time? The motor naturally runs longer to cool the inside contents.
• Is the room hot? If so, the feeezer has too work harder and run longer to compensate for the warmer temperature outside of it.

If problem still exists, call Home Protection Plus® immediately at 800.556.0011.