Program Highlights
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For your information:
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DTE Energy's Home Protection Plus®, owned and administered by MichCon,
a DTE Energy Company, is a twelve-month contract and will automatically renew annually
unless otherwise requested.
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The Plan is designed to provide prompt, efficient service for failures of the primary
source of heat. DTE Energy reserves the right to schedule all other service requests
and safety checks at its discretion.
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Coverage begins 15 days after enrollment is processed. Appliances must be in good
working condition when coverage begins. Pre-existing conditions, as determined by
DTE Energy or authorized contractor, are not covered. Appliances must be reasonably
clean and accessible.
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Coverage will remain in effect only by keeping all payments to DTE Energy and its
affiliates up-to-date. If you are delinquent in payments, service under this program
will be denied and/or the contract terminated at DTE Energy's discretion without
notice.
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Coverage under the Plan may be available to an owner or tenant of a residential
dwelling with no more than three units on one residential heating system, or any
residential dwelling with a separate residential heating system for each unit.
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DTE Energy service technicians or authorized contractors will perform all service
work. The Plan will not reimburse for services rendered by unauthorized outside
parties.
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The Plan will not cover the cost of replacing equipment that has failed despite
good-faith repair efforts made by a DTE Energy technician or authorized contractor.
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Examples of Items Covered
Furnace blower motor
Boiler pump bearing assembly, pump motor
Circuit boards
Thermostats (non-programmable)
Thermocouples
Gas valves
Refrigerator capacitor
Dishwasher circulator pump
Belts/pulleys for dishwasher, clothes washer, clothes dryer
Freezer fan motor
Fuses
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The above merely provides some general highlights of the Plan. Full contract terms
and conditions, complete and detailed explanation of coverage and your rights and
obligations can be mailed to you at your request by calling 800.556.0011. MichCon
encourages you to read the contract thoroughly. Confirmation notice letters, including
full contract terms, will be mailed to you after enrollment.
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The Home Protection Plus® program is not regulated by the Michigan Public Service
Commission.
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Appliance service programs may be available from another provider.
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You can cancel your Home Protection Plus® contract without penalty up to 10 days
after enrollment.
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Your regulated utility rates and the conditions of your service are not affected
by enrollment in Home Protection Plus® or by your decision to use the services of
another appliance repair service provider.
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