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What is the Plumbing Protection Plan?
The Plumbing Protection Plan is a new program from the Home Protection Plus® family of products and services by MichCon, a DTE Energy Company. With the Plumbing Protection Plan, failures of plumbing systems and fixtures within your home are covered.
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Who is eligible to enroll in the Plumbing Protection Plan?
The program is available to qualified DTE Energy residential customers (includes MichCon gas and Detroit Edison electric customers) who are owners or tenants of residential buildings.
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How do I enroll?
You may enroll in the Plumbing Protection Plan either online at www.hppservices.com or by calling 800.556.0011.
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How quickly does my coverage start?
Coverage begins 15 days after your enrollment is processed. Processing typically takes 1-2 days.
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How do I know what's covered and what's not?
Full details are included in the Terms & Conditions. MichCon encourages you to read it thoroughly, as you will be bound by it.
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My plumbing fixtures are pretty old. Will Plumbing Protection Plan cover repairs?
All equipment and systems covered by the Plumbing Protection Plan must meet Code requirements, be reasonably clean and safely accessible, and in good operating condition at the time coverage begins. The Plan reserves the right to have an on-site inspection of the equipment. (Please see the Terms & Conditions for full details.)
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My plumbing systems are fairly new. Why would I need the Plumbing Protection Plan?
New or old, plumbing failures can occur at any time and repairs can cost hundreds, even thousands of dollars. With the Plumbing Protection Plan, you will be spared the worry of who to call for repairs and the burden of unexpected repair bills.
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What should I do if I encounter a plumbing problem?
Simply call the Plumbing Protection Plan hotline at 800.556.0011 when something goes wrong with a plumbing system or fixture and we will schedule a licensed, authorized service provider to come to your home.
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How much does a service call cost?
Covered labor and parts are free. Plus, there are no deductibles, diagnostic fees or service call fees. If the appliance and repairs are covered by the Plumbing Protection Plan you have chosen, your cost should be nothing.
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How am I billed for Plumbing Protection Plan?
Your monthly or yearly charge will be included in your DTE Energy statement. As long as you pay your DTE Energy bill in full, your coverage is maintained.
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I received a letter or message saying I have an unpaid balance on my Plumbing Protection Plan account. I pay my DTE Energy bill every month. How can this be?
Payments made to DTE Energy go toward your utility portion first (electricity and gas), then toward any other DTE Energy products and services on your account. If you have not paid your bill in full each month, there is a chance that your Plumbing Protection Plan has gone unpaid. Please call 800.556.0011 to confirm and determine how much is owed. You can maintain your current coverage by paying the balance in full with a credit card by calling 800.556.0011.
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Will enrollment in the Plumbing Protection Plan lower my utility rates?
Your regulated utility rates and the conditions of your utility service are not affected by enrollment in the Plumbing Protection Plan or by your decision to use the services of another plumbing service provider.
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How do I cancel my Home Protection Plus® plumbing repair protection plan?
You may cancel your Plumbing Protection Plan contract without penalty up to 10 days after enrollment by calling 800.556.0011 or by sending an e-mail.
